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24-hour Roadside Assistance

Volkswagen Hong Kong is pleased to provide you 24-hour/ 365-day roadside assistance service. If at any time within the programme period, should you be in need of our roadside assistance services within the Hong Kong region, please call the 24-hour assistance hotline.

Vehicle Assistance

  1. Towing –in the event of a breakdown or accident towing will be arranged, at Volkswagen Hong Kong’s expense, to the nearest authorized workshop.
  2. Removal –if the vehicle is rendered immobile due to overturning or to other similar occurrences, Volkswagen will arrange removal and delivery to the nearest authorized workshop.

Passenger Assistance

Pick-up & Delivery Service – should the vehicle need regular maintenance Volkswagen can arrange for pick-up and delivery at your convenience. All related costs for this service is borne by the customer.


24-hour Assistance Hotline: 852-2863-5560