VW service employee in front of a red Volkswagen with diesel engine and with open bonnet in a workshop
VW service employee in front of a red Volkswagen with diesel engine and with open bonnet in a workshop
VW service employee in front of a red Volkswagen with diesel engine and with open bonnet in a workshop
VW service employee in front of a red Volkswagen with diesel engine and with open bonnet in a workshop

Information on EA189 diesel engines

Information on EA189 diesel engines

Check if your vehicle is affected.

Check if your vehicle is affected.

  1. Information on EA189 diesel engines

Please enter your vehicle identification number (VIN)

Please observe: The check only determines whether your car belonging to the Volkswagen or Volkswagen Commercial Vehicle brand is affected by the technical NOx measure. Vehicles that were sold in the USA and Canada are not included in the inquiry. For more information, please contact our customer service.

What is a VIN?

The VIN is a clear vehicle identification number. You can find the 17-digit number in part I of the registration certificate, i.e. in your vehicle registration document, and in the lower area of your windscreen.

Visualization of the place on the windscreen where the VIN is located on a VW car
On the windscreen
Visualization of the Volkswagen VIN number in part I of the registration certificate
In Part I of the Registration Certificate

Each individual customer is important to us

The diesel recall is about much more than just the engines. It’s about every single customer. That’s why we’ve already successfully modified hundreds of thousands of Volkswagen. But there’s more: We’ve been busy developing, testing and verifying. Following a series of strict tests, every one of the technical solutions that we have developed has been approved by the German Federal Office for Motor Traffic (KBA).

That means: We can now amend each and every affected diesel engine in Germany. All Volkswagen customers whose vehicles have not yet been modified shall receive information on this by post in the near future. We truly appreciate your patience and loyalty to our brand. In the future we will work round the clock to restore your faith in the Volkswagen brand. And we will only be 100% satisfied when our customers are once again 100% satisfied with Volkswagen.

Because each individual customer is important to us.

Current customer information

This page provides all the latest information, press releases and statements on the current developments at Volkswagen concerning the diesel issue.

Questions and answers

This page contains questions and answers on current developments at Volkswagen. This information is updated regularly. It relates exclusively to the ongoing examination of inaccurate CO2 values in particular vehicle models and the technical NOx measure.

FAQ on NOx

FAQ on CO2

Facts on diesel emissions

Find out all the important facts from short videos: from the functionality of the switch logic and planned corrective measures to making an appointment with your Volkswagen Partner.

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Diesel emissions after-care

Here, we will show you how  harmful substances are eliminated step-by-step from the exhaust gas produced by a diesel engine to ensure adherence to the regulations stipulated by international markets.
 
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What is the purpose of the engine management system?

Discover why a special test bench mode – which calls up a predetermined profile when testing for exhaust emissions – is activated in the vehicle when it is on the dynamometer.
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Corrective measures concerning the diesel issue

See which measures are being applied for which engine type. This will provide information on whether it is sufficient to simply install a new engine management software or whether it is necessary to take a technical measure.

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How to get an appointment

Find out when you can arrange an appointment for your vehicle to be modified, free of charge, and how the campaign works for you as a customer.

Contact us

Do you have any questions on the current situation at Volkswagen or the status of your vehicle? Our customer service will be happy to assist.

Please do not hesitate to send us an e-mail:
kundenbetreuung@volkswagen.de

You can contact our free hotline 24 hours a day:
+49 800 86 55 79 24 36

Find your way to your nearest Volkswagen Partner:
Find your Volkswagen Partner

Your way to your nearest Volkswagen Commercial Vehicles Partner:
Find your Volkswagen Commercial Vehicles Partner

  • Disclaimers by Kam Lung Motors Limited

    All photos and images found on this site are for reference only and may differ from actual products sold in Hong Kong. All details of equipment and technical data are based on the specifications for the German market and are supplied on the basis of the information available at the time of going to publish. Specifications, standard equipment, options, fabrics and colours are subject to change without prior notice. Some features may be unavailable when your vehicle is built. Some vehicles are shown with options that may be available at extra cost or may not be available on some models. Please contact our Sales Consultant about availability of options and verify that the vehicle you ordered includes the equipment you ordered.

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