Our important customer information

We provide the latest information on any recall campaigns, roadside assistance and everything else that is important for you and your Volkswagen.

Certificate of conformity
When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines.

Certificate of Conformity is an official document ensuring that your vehicle complies with the European Union vehicle specification. You can apply for the relevant certificates of your Volkswagen by contacting our Customer Relation Department.
A stack of printed certificates of conformity and lists of ingredients – Volkswagen customer information
A warning triangle on the road – Volkswagen Roadside Assistance for car accident or breakdown
Our breakdown and accident assistance 

When your car breaks down, despite all cautionary and quality measures, we're here to help. Find out more about our services, including our accident-related services.

  • Disclaimers by Kam Lung Motors Limited

    All photos and images found on this site are for reference only and may differ from actual products sold in Hong Kong. All details of equipment and technical data are based on the specifications for the German market and are supplied on the basis of the information available at the time of going to publish. Specifications, standard equipment, options, fabrics and colours are subject to change without prior notice. Some features may be unavailable when your vehicle is built. Some vehicles are shown with options that may be available at extra cost or may not be available on some models. Please contact our Sales Consultant about availability of options and verify that the vehicle you ordered includes the equipment you ordered.