A VW service employee from the Roadside Assistance for car accident or breakdown helps a man with his Volkswagen

Had an accident or breakdown, despite all cautionary and quality measures? 

We’re here to help. Discover all our tips and services to do with accidents and breakdowns – you’ll be well prepared and well taken care of. 

A man next to his vehicle, calling the VW emergency service
Volkswagen emergency numbers 

Our 24-Hour Roadside Assistance:

Hotline: +852 3698 9699

In case of an accident that involves injury, dial 999 for ambulance immediately.

*Applicable for Hong Kong only.

We’re always here for you Volkswagen Roadside Assistance

Need help with a flat tyre or a lift home because you fell ill on holiday? Simply give the Volkswagen Roadside Assistance a call. We’ll help you out with anything to do with breakdowns and accidents, e.g. with our 24/7 emergency towing service or rental car service.

Your benefits

  • Always there for you:
    365 days a year. Round the clock.
Outstanding service in the event of an accident 

Accident Specialist

Our Accident specialists provide support ranging from transport to repairs – with know-how and cutting-edge workshop equipment. Your manufacturer’s warranty remains intact.

Your benefits

  • With a 24-hour towing service and on-site assistance – always there for you.
  • Support with insurance-related formalities and provision of a replacement car.
  • Repairs are conducted according to manufacturer’s specifications with high-tech equipment, genuine replacement parts and paintwork – guarantee and value remain unaffected.

Accident guide – first aid in your glove compartment

In the accident guide, you’ll find everything you need to know about accidents at a glance. So, download it now and put in in your glove compartment.

Be prepared 

With us, you’ll find plenty of products that you should have in the event of an accident or breakdown. 

A VW service employee checks a VW car

Disclaimers by Kam Lung Motors Limited All photos and images found on this site are for reference only and may differ from actual products sold in Hong Kong. All details of equipment and technical data are based on the specifications for the German market and are supplied on the basis of the information available at the time of going to publish. Specifications, standard equipment, options, fabrics and colours are subject to change without prior notice. Some features may be unavailable when your vehicle is built. Some vehicles are shown with options that may be available at extra cost or may not be available on some models. Please contact our Sales Consultant about availability of options and verify that the vehicle you ordered includes the equipment you ordered.