A warning triangle on the road – Volkswagen Roadside Assistance for car accident or breakdown
A warning triangle on the road – Volkswagen Roadside Assistance for car accident or breakdown
A warning triangle on the road – Volkswagen Roadside Assistance for car accident or breakdown
A warning triangle on the road – Volkswagen Roadside Assistance for car accident or breakdown

Had an accident or breakdown, despite all cautionary and quality measures?

Had an accident or breakdown, despite all cautionary and quality measures?

We’re here to help. Discover all our tips and services to do with accidents and breakdowns – you’ll be well prepared and well taken care of.

We’re here to help. Discover all our tips and services to do with accidents and breakdowns – you’ll be well prepared and well taken care of.

  1. Roadside Assistance

Volkswagen emergency numbers

You’ll never forget the new numbers again. The word VWSERVICE codifies the actual telephone number: “Spell” the word on the keypad and you’ll get 897378423.

  • Inland, free of charge:
    0800 897378423 or 0800 VWSERVICE
  • Abroad:
    00800 897378423 or 00800 VWSERVICE or 0049 5361 2759999
Volkswagen Roadside Assistance vehicle

We’re always here for you – Volkswagen Roadside Assistance

Need help with a flat tyre or a lift home because you fell ill on holiday? Simply give the Volkswagen Roadside Assistance a call. We’ll help you out with anything to do with breakdowns and accidents, e.g. with our mobile breakdown assistance or a courtesy car – with the LongLife Mobility Guarantee, it’s even free of charge.

Your benefits

  • Always there for you:
    365 days a year. Round the clock.
  • Rapid on-site assistance:
    Thanks to over 1,400 service mobiles.
  • Free of charge:
    Within the scope of the LongLife Mobility Guarantee.
A man with a warning vest informs the VW breakdown and accident assistance via SMS about an accident

Breakdown and accident assistance via SMS

SMS: +49 176 983 533 49

Quick and easy. You can also register your breakdowns and accidents via text message – 365 days a year, 24 hours a day. Our emergency service centre will inform a Volkswagen Partner nearby – generally speaking, you will then receive a text message as soon as someone is on their way.

In serious situations, our automatic Emergency Service is here to help

Volkswagen Emergency Service

If an emergency call is made manually by pressing the corresponding button or automatically by way of the activation of the airbags, your Volkswagen will automatically transmit emergency-relevant information, such as its exact location, to our emergency service centre.

A hand pushes the button of Volkswagen Emergency Service to transmit emergency-relevant information
  • Personal assistance via audio connection.
  • Our Emergency Service Centre provides the rescue services with information taken from the system.
  • Even if there has been no accident but you are experiencing health problems, the service can also be activated manually.
  • It can be used to call for help in the event of accidents suffered by other road users.

Outstanding service in the event of an accident

Accident Specialist

Our Accident specialists provide support ranging from transport to repairs – with know-how and cutting-edge workshop equipment. Your manufacturer’s warranty remains intact.

Your benefits

  • With a 24-hour towing service and on-site assistance – always there for you.
  • Support with insurance-related formalities and provision of a replacement car.
  • Repairs are conducted according to manufacturer’s specifications with high-tech equipment, genuine replacement parts and paintwork – guarantee and value remain unaffected.

Accident guide – first aid in your glove compartment

In the accident guide, you’ll find everything you need to know about accidents at a glance. So, download it now and put in in your glove compartment.

LongLife Mobility Guarantee

Because it’s important that you get where you need to go

Have you ever had a breakdown right on your own doorstep, or perhaps an accident abroad? The LongLife Mobility Guarantee ensures both convenience and security. We provide round-the-clock and free-of-charge assistance – for both new and used vehicles, and with regular service. Just give us a call:

  • Inland, free of charge:
    0800 897378423 or 0800 VWSERVICE
  • Abroad:
    00800 897378423 or 00800 VWSERVICE or 0049 5361 2759999
Man walks to his VW e-Golf with LongLife Mobility Guarantee

Your benefits

  • Free of charge:
    With new vehicles and regular services – also for Volkswagen used vehicles.
  • Protection and convenience:
    Diverse services, from repatriation to loans overseas.
  • International:
    Valid in Western Europe and many Eastern European countries.

Be prepared

With us, you’ll find plenty of products that you should have in the event of an accident or breakdown.

A first aid kit and a warning triangle from Volkswagen Accessories in the luggage compartment of a car
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Disclaimer by Volkswagen

All photos and images found on this site are for reference only and may differ from actual products sold in Hong Kong. All details of equipment and technical data are based on the specifications for the German market and are supplied on the basis of the information available at the time of going to publish. Specifications, standard equipment, options, fabrics and colours are subject to change without prior notice. Some features may be unavailable when your vehicle is built. Some vehicles are shown with options that may be available at extra cost or may not be available on some models. Please contact our Sales Consultant about availability of options and verify that the vehicle you ordered includes the equipment you ordered.

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